Opus Open Kitchen Podcast Episode 4 is Available, “Operational Excellence in the Age of AI”
We’re excited to announce the release of a special edition Opus Fund Services “Open Kitchen” podcast, featuring home cooking from our very own Nikki Coia and Robin Chisholm!
Opus is fortunate to have two such experienced industry veterans driving our commitments to deliver the highest client service standards and operational excellence in an AI-first, but very much human, way.
In this latest episode, Nikki and Robin sit down with host Leo LaForce to share their mutual insights for scaling a world-class service organization and a global, intelligently automated operating model in an integrated way:
· Playbooks shaped from BlackRock, Morgan Stanley, Nucleus experience
· Optimizing hybrid human-agentic teams across functions & geographies
· The “Brilliant Basics” for delivering predictable cycles & client outcomes
· Developing a “risk aware” ethos for managing operational complexity
· The benefits of operating in Glasgow, a growing financial services hub
Both Nikki Coia, Global Head of Client Success, and Robin Chisholm, Regional COO - EMEA, are located in Opus’ expanding Glasgow office, which provides local service expertise to EMEA clients, as well as helps ensure responsive service for all Opus clients, regardless of time zone, as a core part of our seamless global operational model.
“The Opus Open Kitchen” podcast brings unique perspectives to our listeners from some of the world’s leading fund managers, allocators, capital raisers, consultants, and service providers across key themes shaping the alternatives investments industry.
Check out our in-depth conversation with Nikki and Robin, with “Operational Excellence in the Age of AI” available now on:
Apple Podcasts:
https://podcasts.apple.com/us/podcast/operational-excellence-in-the-age-of-ai/id1872499401?i=1000779297693
Spotify:
https://open.spotify.com/episode/2LtIDIY3Zuk7qIr5yUFT19?si=-rGErCnrSLe4mBNYvT553w
And read the full press release to learn more:
https://www.prnewswire.com/news-releases/opus-fund-services-discusses-delivering-operational-excellence-in-the-age-of-ai-302841284.html
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